Ordering, Sampling & Compliance FAQ

1,000 sets for dinnerware sets and 2,000-3,000 pieces for mugs and bowls on existing moulds. New tooling carries a higher first-order MOQ, confirmed at quotation.

Yes. Mixed-colour and mixed-piece orders can be packed to your carton plan. The exact ratio and carton configuration are confirmed at quotation.

7-10 days for an existing mould and 10-15 days for a new mould, plus transit. Sample cost and courier are confirmed with your quotation.

Yes. OEM/ODM projects use in-house mould tooling. Tooling is quoted separately and paid before the mould is cut; it is a one-off cost, and reorders use the same mould.

Yes. Send a physical sample or Pantone reference; the factory develops a match and approves it on a sample before production. A photo narrows the direction but is not enough for final matching.

About 60 days in the slack season and 90 days at peak, counted from approved sample. A full programme is typically 10-14 weeks including sampling.

Bulk export cartons are standard. Retail-ready, gift-box and drop-test configurations can be sourced and packed to your carton spec; carton quantity and divider layout are confirmed at quotation.

Yes. Our ISO certificate number is 00117Q310386R5M/4300. Social compliance audit reports are available to buyers.

Yes. Buyer-nominated agencies are welcome on site during production and for pre-shipment inspection. Tell us your AQL and we will confirm against it.

Our tableware is exported to the USA, EU and Australia, in bulk export cartons and retail-ready packing.

Send your product brief, reference sample or artwork, target quantity and market. We will confirm the MOQ, sampling plan and quotation, then develop the glaze, shape or decoration sample.